Posted April 26th 2017 in News

Ariana Grande - Your questions answered (hopefully)

Venues / Dates:
Spark Arena, Auckland – Saturday 2 Sept
Rod Laver Arena, Melbourne – Tuesday 5 Sept
ICC Sydney Theatre, Sydney – Saturday 9 Sept
BEC, Brisbane - Tuesday 12 Sept

Ticket Prices:
GA - $149.90
PL1 - $149.90
PL2 - $129.90
PL3 - $99.90

VIP Experiences:
* ‘Dangerous Woman’ Ultimate Bkstg VIP Meet & Greet Experience - $800.00
* Arianator Early Entry - $349.90
* Hot Seat Experience - $320.00

Package details at this link: https://www.livenation.com.au/blog/meet-ariana-grande

Onsale Times – https://www.livenation.com.au/artists/ariana-grande
(all times are local)

GENERAL FAQs

Fan Club Presale
You must be a member of Ariana’s fan club - they will supply details directly to you.

My Live Nation Presale
(NOT occurring in New Zealand - Spark will have a pre-sale instead)
You must be a member of Live Nation in order to access.

Q: Is it too late to sign up as a My Live Nation member & take part in the My Live Nation pre-sale?
A: There's still time! Please visit livenation.com.au to sign up as a member now. You can join leading up to and during the presale.

Q: I haven’t received my password for the presale yet?
A: No password is needed for the presale. Simply log into livenation.com.au to access the presale. The link for the presale will be posted as the show goes on sale.

Q: I'm having trouble logging in to the Live Nation website – what can I do?
A: Email info@livenation.com.au outlining the exact problem you're experiencing (include a copy of any error message or email you've received) and we will get back to you as soon as we can.

Q: Once I’m logged into my account, how do I purchase tickets?
A: Visit the ARIANA tour page here: https://www.livenation.com.au/artists/ariana-grande
Once the pre-sale begins, click on ‘DETAILS’ next to the show you wish to buy for. From the pop-up window, click ‘BUY TICKETS’ and you’ll be directed through to the Ticket Agent to purchase.

Q: It’s pre-sale time but the ‘BUY TICKETS’ button has not ticked over yet, what do I do?
A: Try clearing your cache or try a different internet browser. The button should appear.

Q: Are there good seats available across the pre-sale and General Sale?
A: Yes, great seats are available in all price categories and all areas of the venue for all pre-sales, as well as in the general sale.

Q: Will VIP packages be available in the pre-sale?
A: Yes. Details on these packages can be found HERE:
https://www.livenation.com.au/blog/meet-ariana-grande

Q: Will ARIANA be adding shows in cities other than Auckland/Melbourne/Sydney/Brisbane?
A: Due to the overwhelming demand and the limited touring period available, it is unlikely there will be ARIANA concerts taking place in any Australian or New Zealand city other than Auckland, Melbourne, Brisbane and Sydney.

Q: Is there a ticket limit?
A: There is a strict limit of 8 tickets per transaction.
For VIP packages there is a 4 package per transaction limit for the Meet & Greet Experience.
There is an 8 package per transaction limit for the Early Entry and Hot Seat packages.

Q: Will I need a Ticketek (Melbourne, Sydney and Brisbane) or Ticketmaster (Auckland) account to purchase tickets?
A: Yes. The ticket transaction takes place via Ticketek for Melbourne, Sydney and Brisbane shows and Ticketmaster for the Auckland show. Make sure you've logged in prior to the pre-sale beginning.

Q: Which credit cards are accepted in the My Live Nation members pre-sale?
A: All major credit cards are accepted (Amex, Visa, Mastercard, Diners).

Q: Can I purchase pre-sale tickets over the phone?
A: No. All pre-sale tickets must be purchased online.

Q: Is there an age limit for the tour?
A: Ariana’s Tour is an all ages affair. All patrons must hold valid tickets, regardless of age. However children under 12 should be accompanied by an adult to both the concert and the VIP package activities. 

Q: I've purchased the wrong tickets – can I return them or exchange them for others?
A: No. Please ensure you check your ticket selection prior to completing your purchase as all sales are final.

Q: Can I purchase Special Needs or Wheelchair seating?
A: Yes, however these must be purchased over the phone via the ticketing agent. Details can be found on the event purchase page.

Q: Where are my tickets?
A: Please refer to the relevant ticketing website to see where your tickets are. The event page that you purchased off will have a corresponding map.

Q: When will my tickets arrive?
A: General tickets will be sent out a couple of weeks after purchase if you have selected the postage option.
Dangerous Woman Ultimate Bkstg VIP Meet & Greet Experience and the Arianator Early Entry will all be venue collect from the VIP representative on the night of the show only.
Hot Seat tickets will be sent out if the postage option selected.

Q: Can I take a camera?
A: No cameras, video recorders or mobile phones can be used during the Dangerous Woman Ultimate Bkstg VIP Meet & Greet Experience.
Photos can be taken during the concert - however no cameras with detachable lenses will be permitted. No video recordings of the concert is permitted.

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