FAQ: Madonna Rebel Heart VIP Packages
Is there a limit on the number of packages that can be purchased?
Only two packages per customer can be purchased for the Ultimate Front Row package, Living for Love package, Runway package, and the Heart Stage package.
Four packages per customer can be purchased for the Rebel Heart package, Devil Pray package, Fan package and the Sydney Rebel Fleet package
Can I buy only one ‘Runway’ package?
No. The Runway package must be sold in pairs (no singles).
Will my tickets for the packages be sent before the show?
No. MOST tickets included in the packages on the floor can only be collected from the VIP Nation desk on the day of the event. This includes Ultimate Front Row package, Living for Love package, Runway package, Rebel Heart package and the Heart Stage package. No tickets will be sent out. Further information regarding the packages will be emailed 7 days prior to the show to the original purchaser.
Are tickets always included in VIP packages?
A ticket to the show is included for ALL Madonna VIP Packages except for the ‘Sydney Rebel Fleet Harbour Cruise package (Sydney only). Please note a ticket to the show MUST be purchased separately for the Harbour Cruise package. For all ticket info and on sale times please refer to the Madonna tour page.
The packages all look very similar, what's the difference?
The main difference between the packages are the seating arrangements. Please refer to the venue map on each package to gauge whereabouts the tickets are allocated.
What is a VIP Nation host?
A member of staff from VIP Nation will be on hand at every show to manage the check-in process, answer questions, direct VIP ticket holders and assist in making the experience as enjoyable as possible.
What is the exclusive Madonna tour gift? And is it the same as Europe and North America?
The tour gift is yet to be decided by the tour promoter and management.
What does PL1/PL2/PL3 etc mean?
Price Level 1 (Platinum), Price Level 2 (Gold), Price Level 3 (Silver) etc.
What is a VIP Party package?
A VIP Party package generally includes a great seat and hospitality including food and beverages and a tour gift. Please note that canapés and bowl food should not be viewed as a meal as such, but as appetisers.
What if I have purchased a VIP Party package and I have special dietary requirements?
We work with the venues to do our best to cater for all special dietary requirements. When you receive your VIP information email it will outline when you need to contact us by in order to cater for these requirements.
Can I bring a camera to the VIP party?
Yes you can bring a camera to the VIP party, however you will need to abide by venue restrictions in terms of the camera being allowed into the auditorium. Professional cameras with detachable lenses are generally not allowed into auditoriums.
When will I be notified about the details of my VIP package?
Approximately 7 days prior to show day you will receive an email from firstname.lastname@example.org which will outline everything you need to know regarding your VIP package. If you have NOT heard from us a few days out from the show please email email@example.com or phone 03 8632 2500. Please note that the emails can go into your spam or junk folders so please check those before contacting us.
When will I receive instructions about the Sydney ‘Rebel Fleet' Harbour Cruise (Sydney only)?
You'll receive instructions regarding the wharf and meeting times approx 1 week before the show. Please don't be late. The boat will be leaving at the specified time on the dot. No exceptions. But we expect it to be leaving mid to late afternoon on day of the show.
What happens if I don't hear from you via email?
If you have NOT heard from us a few days out from the show please email firstname.lastname@example.org phone 03 8632 2500.
Please note that the emails can go into your spam or junk folders so please check those before contacting us.
What will happen if I am late?
If you are late you may miss components of your VIP Package and no compensation will be provided should you arrive late.
What if I turn up late and miss the check-in period?
You will need to contact VIP Nation via email on the next working day to make arrangements to get the tour gifts. Any postage is at patron cost.
Do I get a refund on my VIP package if I can’t make it?
No, you will not be entitled to a refund unless under extenuating circumstances. Back-up documentation such as a doctor’s certificate (or the like) would be required as part of any refund request submission.
What if someone else bought the package for me?
We advertise that VIP packages are non-transferable. However we understand that there are times when someone might purchase a package as a gift or on behalf of a family member or friend who does not have access to a credit card.
Photo identification of the original package purchaser is required at the time of check-in. If the package has been purchased on your behalf, or given as a gift, then you MUST provide a letter of authorization from the original purchaser together with a photocopy of their photo ID, along with your own, enabling you to collect the package elements.
Your signature will be required at the time of check-in to acknowledge that you have received the package elements.
We discourage people to purchase VIP packages from unofficial sources. If a VIP package has been purchased from a site such as eBay (for example), unless you supply the above documentation at check-in, VIP Nation reserves the right to cancel the package including the concert ticket. These measures are taken in order to where possible prevent scalping.
What do I need on the day?
Photo ID will be required on the day at check-in (or a copy of the original purchasers photo ID and a letter of authorisation) and any other items as specified in the VIP information email.
If I have already bought concert tickets but want to upgrade to a VIP package can I do that?
Yes you can, subject to availability. You will need to contact the ticketing agency you purchased your tickets from to arrange the upgrade.
Who is the original purchaser?
For Ticketek purchases, the original purchaser is the person whose ticketing account the package was bought through.
For Ticketmaster purchasers, the original purchaser is the person whose credit card was used to make the purchase.