Live Nation VIP Package Terms and Conditions:

Please note that the contact details provided at the point of purchase (email, mobile, mailing address) are the details used to communicate all VIP information.

An instructional email will be sent 3-5 business days before the event with timings and additional information. Please contact vip@livenation.com.au if this is not received.  

VIP purchasers may need to arrive 1-2 hours before doors open to ensure delivery of all benefits.

Original purchasers name must be known in order to check-in and receive your benefits.

VIP inclusions (e.g. laminate, drink voucher or merchandise item) will be redeemed and collected on the night of the show (unless otherwise advised).

Given the dynamic nature of live events, we may need to make changes to parts of your VIP Package including seating arrangements, start times, merchandise, food and beverage service arrangements and other things. Where we do this we will ensure that you will be provided with alternatives that overall have an equivalent value as your package.

If applicable, Early Entry refers to first access onto the floor, there is no sectioned off area (unless otherwise stated).

If applicable, collectible laminate is commemorative only and does not gain or authorise access into the venue or backstage areas.

Choose carefully as we will not provide refunds for a change of mind or because you can’t make the event. Refunds will only be  paid where required by applicable law, including the Australian Consumer Law.

For any questions regarding your concert ticket, please reach out to the point of purchase.

Any enquiries about your Experience check out our FAQs or drops us an email: vip@livenation.com.au

 

23/7 VIP Package Terms and Conditions - GREEN DAY | THE HELLA MEGA TOUR:

 

All package elements will be rendered invalid if resold. Name changes will be issued at the sole discretion of 23/7 Global. VIP instructions will be sent via email no later than three days (3) prior to the concert. If you do not receive this email three days (3) prior please email info@237global.com. NO ARTIST INTERACTION OR INVOLVEMENT DAY OF SHOW. All packages and contents are non-transferable; no refunds or exchanges; all sales are final. All VIP package items and experiences are subject to change. Please note that the information provided at the time of purchase (e-mail and mailing address) is the same information that will be utilized for individual contact requirements where applicable. 23/7 Global, the artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase. If you have any questions regarding your VIP package elements, or have not received you package information within three days (3) of the concert date, please email info@237global.com