FAQ's

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Contacting us

 

Ticket transactions processed via LiveNation.com.au are handled by our ticket Agents, Ticketek or Ticketmaster AUS or other ticketing partners. For any Ticketmaster related enquiry please contact Ticketmaster by clicking here, For any Ticketek related enquiries, please contact Ticketech here or refer to the contact information on the tickets you have received.

To contact Live Nation for all other enquiries please email info@livenation.com.au.

 

How to buy presale tickets

 

A Live Nation presale is when we make tickets available to registered members before they go on general sale to everyone. Presales are available online only.

To gain access to the presale, you need to register and then log at the time of the presale. The option to buy tickets will then become available to you.

Presale tickets are the same as those available in the general sale, they are just available earlier. We sometimes restrict the number of presale tickets to make sure enough tickets are available for the general sale period.

Your registration will only work on LiveNation.com.au and you will need to register with our ticketing partners to complete your booking.

 

Problems logging on

 

Please check you have clicked on the link in the email sent to you after you registered so your account becomes active.

If you have not received your activation email, please use the 'Resend Activation Link' available here to have it resent to you.

If you have forgotten your password, please use the Forgot Password link available here. Your password will then be sent to your registered email address.

Please note. Some customers may be receiving emails from Live Nation as a past booker of tickets but are unable to log in to the website. Only customers who have completed the registration process will be able to log in. The fact that you are receiving emails does not mean that you have registered.

 

Receiving your tickets

 

Standard tickets

You may receive your tickets up to seven days before the event. If your tickets have not arrived seven days before the event, please contact your ticket seller.

Ticket order confirmation

 

If you have a confirmation/order number but have not yet received a confirmation email there is no need to worry. The fact that you have an order number usually signifies the booking has been successful. Please check the email address given is spelt correctly as this can lead to failure in receiving your confirmation email.

Please allow up to 72 hours for your order confirmation to arrive. If after this time you have still not received anything, please contact your ticket seller.