LEWIS CAPALDI

Lewis Capaldi

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After two years away from the spotlight, global superstar Lewis Capaldi is well and truly, back. Back in the charts with his huge new single Survive, back in the headlines after his surprise and magnificent return to Glastonbury Festival and, this November and December, back on tour in New Zealand playing Christchurch & Auckland.

TICKETING INFORMATION

For people who purchased tickets to Lewis’s previously cancelled 2023 tour, a Past Ticket Holders Presale will go live on Thursday 10 July, 11am local until Monday 14 July, 11am local. If you have opted in to receive communications from Secret Sounds, and are a past purchaser, you will receive an email from Secret Sounds with information on access ahead of the presale.

The Secret Sounds members presale will occur Friday 11 July, 11am local until Monday 14 July, 11am local. Visit secretsounds.com to register.

Tickets will be available to the General Public to purchase from Monday 14 July, 12pm local.

IMPORTANT

- The links above will take you to the authorised ticketing agency for the event. We cannot guarantee the validity of tickets sold through unauthorised resale sites, and we do not encourage you to purchase via any site other than the authorised ticketing agents.

- Up to 10 tickets are allowed per transaction.

- Always check to make sure the accounts and events you’re interacting with online are verified Live Nation pages or our official, affiliate brand partners. Protect yourself online and be wary of engaging with any spam or fraudulent pages.

- Door Times & Show Times are subject to change without notice.

Accessibility

TICKETS 

Accessible tickets will be available via Ticketek during all ticket onsales, including presales. 
A dedicated support line will be available to assist fans throughout the process. 

  • Accessibility phone line: 1300 665 915 

Ticketek process accessible ticket requests in the order they are received. To ensure equity, all available accessible tickets will be held while the team review submitted requests. 

 

Accessible VIP packages are also available via the accessible booking form or by calling the accessibility phone line. If you are purchasing during a presale, standard presale requirements must still be met. 

 

WHAT’S AVAILABLE  

Parking & Transport  

  • BEC has accessible parking close to the dedicated entry points permit required. 

  • Nearest train station: Boondall Shorncliffe Line fully accessible with lifts and ramps. 

  • Drop-off points near entrances, please ask parking staff on arrival. 

 

Hidden Disabilities Sunflower 

Brisbane Entertainment Centre supports the Hidden Disabilities Sunflower program. 

 

  • For information, assistance, or additional Sunflower Lanyards, visit Administration on Level 1. 

 

Amenities & Services 

  • Accessible toilets on Levels 1, 2 & 3. 

  • Wheelchair-friendly concession stands staff can assist others. 

  • Mobility aid charging stations Levels 1 & 2. 

  • First aid available, alert any staff member. 

  • Wheelchair/walker storage for guests transferring to a seat. 

 

MORE INFORMATION 

Brisbane Entertainment Centre Accessibility Guide. 

TICKETS 

Accessible tickets will be available via Ticketek during all ticket onsales, including presales. 

  • Accessibility phone line: 1300 665 915 

Ticketek process accessible ticket requests in the order they are received. To ensure equity, all available accessible tickets will be held while the team review submitted requests.  

 

Accessible VIP packages are also available via the accessible booking form or by calling the accessibility phone line. If you are purchasing during a presale, standard presale requirements must still be met. 
 

WHAT’S AVAILABLE 

Parking 

Accessible parking is available at: 

  • P1 car park adjacent to the arena 179 spaces. 

  • P2 car park 10 spaces. 

 

 Hidden Disabilities Sunflower

Qudos Bank Arena supports the Hidden Disabilities Sunflower program. 

  • For information or assistance, visit the Information Desks at Entry A and B. 

  

Sensory & Quiet Rooms 

The venue has a dedicated sensory room on Level 1, outside Door 21 near Lift 7. 

  • Visit the Grand Foyer Entry A, Information Desk to request assistance from the Sensory and Accessibility Supervisor. 

  • The space offers quiet lighting, fidget toys, and comfortable seating for use during the event. 

 

MORE INFORMATION 

Qudos Bank Arena Accessibility Guide 

 

TICKETS 

Accessible tickets will be available via Ticketek during all ticket onsales, including presales. 

 
A dedicated support line will be available to assist fans throughout the process.  

  • Accessibility phone line: 1300 665 915 

Ticketek process accessible ticket requests in the order they are received. To ensure equity, all available accessible tickets will be held while the team review submitted requests.  

 

Accessible VIP packages are also available via the accessible booking form or by calling the accessibility phone line. If you are purchasing during a presale, standard presale requirements must still be met. 
 

WHAT’S AVAILABLE 

Parking

Accessible parking can be pre-booked via Ticketek when purchasing tickets. 

  • If unavailable online, contact the Accessible Bookings Hotline on 03 9286 1208 or submit a request. 

  • Note: Accessible parking bays are limited and located in front of John Cain Arena on Olympic Boulevard. 

Hidden Disabilities Sunflower 

Rod Laver Arena is a Sunflower-friendly venue. Staff are trained to recognise the symbol and assist guests with non-visible disabilities.  

 

Sensory & Quiet Rooms 
 

Although there is no dedicated Sensory Room at Rod Laver Arena, the venue has partnered with KultureCity to assist guests with sensory needs. 

  • Free sensory bags and lap pads are available at the Information Desk at Gate 4. 

  • Download the KultureCity app for more venue support. 

  • For help, speak to any staff member or visit the Gate 4 Information Desk. 

 

MORE INFORMATION 

Rod Laver Arena Accessibility Guide 

TICKETS 

Accessible tickets for Adelaide Entertainment Centre events will be available via Ticketek during all ticket onsales, including presales. A dedicated support line will be available to assist fans throughout the process. 

  • Accessible booking form 

  • Accessibility phone line: 1300 665 915 

Alternatively, bookings can be made via a Ticketek agency. Adelaide Entertainment Centre is an affiliate of the Companion Card Program. Companion Card bookings can be made by contacting Ticketek via the Accessible booking form or phoning 1300 665 915.  

 

Please note, all seating is subject to availability at the time of booking. 

 

Ticketek process accessible ticket requests in the order they are received. To ensure equity, all available accessible tickets will be held while the team reviews submitted requests. 

 

Accessible VIP packages are also available via the accessible booking form or by calling the accessibility phone line. If you are purchasing during a presale, standard presale requirements must still be met. 

 

WHAT’S AVAILABLE 

Parking 

Adelaide Entertainment Centre offers a number of accessible parking spaces close to the Centre’s entrances. These are clearly marked with the accessible parking symbol. 

For event days, accessible parking must be pre-booked. To book, submit an enquiry or contact our team during business hours on 08 8208 2222. Please have your Disability Parking Permit number ready. 

Please note, accessible parking is subject to availability at the time of booking, and standard parking rates apply. A valid Disability Parking Permit must be always displayed on vehicles. 

 

Drop-Off Areas 

Patrons with reduced mobility are welcome to be dropped by the entrance closest to their ticketed door number. To arrange this access, please speak to a team member at the Gate on arrival and they will direct you accordingly. 

 

Hidden Disabilities Sunflower 

Adelaide Entertainment Centre supports the Hidden Disabilities Sunflower program.  

For more information visit Hidden Disabilities Sunflower Program. 

 

Sensory and Quiet Rooms 

Adelaide Entertainment Centre offers a dedicated Sensory Space in their Star Courtyard, accessible via The Orb Port Road entrance. 

Supported by the team from Novita, this space has been thoughtfully designed to provide a calming environment for anyone who needs to take a break from the sensory or social environment, before returning to enjoy the event. 

Adelaide Entertainment Centre’s Sensory Space is open to people of all ages at select events.  

Please note, guests under 18 must be always accompanied by a responsible adult. 

 

For further information, please view Adelaide Entertainment Centre's Sensory Space Map. 

 

Hearing Augmentation System 

Patrons who require hearing assistance can purchase seats in any area of the Arena or Theatre and have access to an FM audio system.   

Simply bring your analog FM receiver/headset and tune into 88.3FM for events in the Arena or 88.1FM for events in the Theatre. 

 

MORE INFORMATION 

Adelaide Entertainment Centre Accessibility Guide 

TICKETS 

Accessible tickets for RAC Arena events will be available via Ticketek during all ticket onsales, including presales. A dedicated support line will be available to assist fans throughout the process. 

  • Accessible booking form 

  • Accessibility phone line: 1300 665 915 

Ticketek process accessible ticket requests in the order they are received. To ensure equity, all available accessible tickets will be held while the team review submitted requests. 

 

Accessible VIP packages are also available via the accessible booking form or by calling the accessibility phone line. If you are purchasing during a presale, standard presale requirements must still be met. 

 

WHAT’S AVAILABLE 

Parking 

  • Dedicated ACROD bays are available in the RAC Arena car park, next to the Suite/Mobility Entrance and lift on the Milligan Street exit. These provide direct access to the venue’s ground floor entries.  

  • Bays are allocated on a first-come, first-served basis. 

 

Hidden Disabilities Sunflower 

RAC Arena supports the Hidden Disabilities Sunflower program. 

  • For information or assistance, visit the information desk located in the main foyer on ground level.  

 

Quiet Room 

  • A purpose-built Quiet Room is located on Level 1, opposite Door 17. 

  • It offers bean bags, cuddle chairs, a calming water feature, and a safe space for those with sensory sensitivities. 

 

Audio Assistance 

  • RAC Arena uses a Wi-Fi-based hearing assistance system via your own mobile device. Visit the Information Desk on the ground floor for details. Please ensure your device is fully charged. 

  • Noise-excluding headphones are also available from the Information Desk. 

 

MORE INFORMATION

RAC Arena Accessibility Guide 

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