MGK
Events
VIP EXPERIENCES
List of inclusions:
• One (1) Reserved Seat ticket in the first 3 rows in the lower bowl*
• Invitation to the pre-show Lost Americana VIP Lounge with light snacks and beverages (2
drink tickets included)**
VIP Lounge includes:
- Custom display case showcasing mgk imagery and other elements included in making
Lost Americana
- Music, games and more!
• Premium Lost Americana VIP only gift item
• Official Lost Americana VIP Lounge laminate
• Specially designed mgk VIP gift item, exclusive to VIP’s
• Access to a dedicated merchandise stand within the VIP lounge or dedicated VIP lane at
select merchandise stand (where available)
• Interactive photo opportunity to commemorate your evening**
• Dedicated VIP entrance (where available)
• On-site VIP host
• Limited availability!
*Locations may vary by venue, see specific date for details
**No artist participation included in package
List of inclusions:
• One (1) Reserved Seat ticket*
• Invitation to the pre-show Lost Americana VIP Lounge with light snacks and beverages (1
drink ticket included)**
• VIP Lounge includes:
- Custom display case showcasing mgk imagery and other elements included in making
Lost Americana
- Music, games and more!
• Official Lost Americana VIP Lounge laminate
• Specially designed mgk VIP gift item, exclusive to VIP’s
• Access to a dedicated merchandise stand within the VIP lounge or dedicated VIP lane at
select merchandise stand (where available)
• Interactive photo opportunity to commemorate your evening**
• Dedicated VIP entrance (where available)
• On-site VIP host
*Locations may vary by venue, see specific date for details
**No artist participation included in package
List of inclusions:
• One (1) General Admission standing ticket
• Early entry into the venue with priority access to the floor
• Commemorative VIP laminate
• Specially designed mgk VIP gift item, exclusive to VIP’s
• Dedicated VIP entrance (where available)
• On-site VIP host
Please note: there is no separate standing section for VIP Early Entry package holders. After doors open, General Admission ticket purchasers will join in the same section on the floor.
List of inclusions:
• One (1) Reserved Seat ticket*
• Commemorative VIP laminate
• Specially designed mgk VIP gift item, exclusive to VIP’s
• Dedicated VIP entrance (where available)
• On-site VIP host
*Locations may vary by venue, see specific date for details
Accessibility
TICKETS
Accessible tickets for RAC Arena events will be available via Ticketek during all ticket onsales, including presales. A dedicated support line will be available to assist fans throughout the process.
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Accessible booking form
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Accessibility phone line: 1300 665 915
Ticketek process accessible ticket requests in the order they are received. To ensure equity, all available accessible tickets will be held while the team review submitted requests.
Accessible VIP packages are also available via the accessible booking form or by calling the accessibility phone line. If you are purchasing during a presale, standard presale requirements must still be met.
WHAT’S AVAILABLE
Parking
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Dedicated ACROD bays are available in the RAC Arena car park, next to the Suite/Mobility Entrance and lift on the Milligan Street exit. These provide direct access to the venue’s ground floor entries.
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Bays are allocated on a first-come, first-served basis.
Hidden Disabilities Sunflower
RAC Arena supports the Hidden Disabilities Sunflower program.
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For information or assistance, visit the information desk located in the main foyer on ground level.
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For more information visit Hidden Disabilities Sunflower Program.
Quiet Room
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A purpose-built Quiet Room is located on Level 1, opposite Door 17.
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It offers bean bags, cuddle chairs, a calming water feature, and a safe space for those with sensory sensitivities.
Audio Assistance
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RAC Arena uses a Wi-Fi-based hearing assistance system via your own mobile device. Visit the Information Desk on the ground floor for details. Please ensure your device is fully charged.
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Noise-excluding headphones are also available from the Information Desk.
TICKETS
Accessible tickets will be available via Ticketek during all ticket onsales, including presales.
A dedicated support line will be available to assist fans throughout the process.
-
Accessibility phone line: 1300 665 915
Ticketek process accessible ticket requests in the order they are received. To ensure equity, all available accessible tickets will be held while the team review submitted requests.
Accessible VIP packages are also available via the accessible booking form or by calling the accessibility phone line. If you are purchasing during a presale, standard presale requirements must still be met.
WHAT’S AVAILABLE
Parking
Accessible parking can be pre-booked via Ticketek when purchasing tickets.
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If unavailable online, contact the Accessible Bookings Hotline on 03 9286 1208 or submit a request.
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Note: Accessible parking bays are limited and located in front of John Cain Arena on Olympic Boulevard.
Hidden Disabilities Sunflower
Rod Laver Arena is a Sunflower-friendly venue. Staff are trained to recognise the symbol and assist guests with non-visible disabilities.
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For more information visit Hidden Disabilities Sunflower Program.
Sensory & Quiet Rooms
Although there is no dedicated Sensory Room at Rod Laver Arena, the venue has partnered with KultureCity to assist guests with sensory needs.
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Free sensory bags and lap pads are available at the Information Desk at Gate 4.
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Download the KultureCity app for more venue support.
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For help, speak to any staff member or visit the Gate 4 Information Desk.
MORE INFORMATION
TICKETS
Accessible tickets will be available via Ticketek during all ticket onsales, including presales.
-
Accessibility phone line: 1300 665 915
Ticketek process accessible ticket requests in the order they are received. To ensure equity, all available accessible tickets will be held while the team review submitted requests.
Accessible VIP packages are also available via the accessible booking form or by calling the accessibility phone line. If you are purchasing during a presale, standard presale requirements must still be met.
WHAT’S AVAILABLE
Parking
Accessible parking is available at:
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P1 car park adjacent to the arena 179 spaces.
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P2 car park 10 spaces.
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Book accessible parking in advance.
Hidden Disabilities Sunflower
Qudos Bank Arena supports the Hidden Disabilities Sunflower program.
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For information or assistance, visit the Information Desks at Entry A and B.
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For more information visit Hidden Disabilities Sunflower Program.
Sensory & Quiet Rooms
The venue has a dedicated sensory room on Level 1, outside Door 21 near Lift 7.
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Visit the Grand Foyer Entry A, Information Desk to request assistance from the Sensory and Accessibility Supervisor.
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The space offers quiet lighting, fidget toys, and comfortable seating for use during the event.
MORE INFORMATION
TICKETS
Accessible tickets will be available via Ticketek during all ticket onsales, including presales.
A dedicated support line will be available to assist fans throughout the process.
-
Accessibility phone line: 1300 665 915
Ticketek process accessible ticket requests in the order they are received. To ensure equity, all available accessible tickets will be held while the team review submitted requests.
Accessible VIP packages are also available via the accessible booking form or by calling the accessibility phone line. If you are purchasing during a presale, standard presale requirements must still be met.
WHAT’S AVAILABLE
Parking & Transport
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BEC has accessible parking close to the dedicated entry points permit required.
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Nearest train station: Boondall Shorncliffe Line fully accessible with lifts and ramps.
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Drop-off points near entrances, please ask parking staff on arrival.
Hidden Disabilities Sunflower
Brisbane Entertainment Centre supports the Hidden Disabilities Sunflower program.
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For information, assistance, or additional Sunflower Lanyards, visit Administration on Level 1.
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For more information visit Hidden Disabilities Sunflower Program.
Amenities & Services
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Accessible toilets on Levels 1, 2 & 3.
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Wheelchair-friendly concession stands staff can assist others.
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Mobility aid charging stations Levels 1 & 2.
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First aid available, alert any staff member.
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Wheelchair/walker storage for guests transferring to a seat.
TICKETS
Accessible tickets for Spark Arena events can be purchased via Ticketmaster. A dedicated support line will also be available to assist fans throughout the process.
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Accessibility phone line 09 970 9711
Ticketmaster process accessible ticket requests in the order they are received. To ensure equity, all available accessible tickets will be held while the team review submitted requests.
Accessible VIP packages are also available via the accessible booking form or by calling the accessibility phone line. If you are purchasing during a presale, standard presale requirements must still be met.
WHAT’S AVAILABLE
Parking
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There is often a high demand for mobility parking for events at Spark Arena, so it's best to check your parking options early, and allow yourself plenty of time to get to the show on the day.
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There is a limited number of nearby car parks designated specifically for mobility pass holder parking. These spaces are free but must be pre-booked, and they fill up quickly. Spaces are allocated on a first come first served basis and can be reserved once you have your event ticket.
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Once you have purchased your tickets, the easiest way to request to book a mobility parking spot is emailing your mobility parking request at info@sparkarena.co.nz with the below details:
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First Name
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Surname
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Phone Number
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Car Registration Number
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Mobility Card Pass Number
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Event
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Time Slot & Date
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Any extra information
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The arena will email you as soon as your mobility parking spot reservation is confirmed.
For any enquiries, please contact the arena directly on 09 358 1250 during office hours Monday-Friday 9am-4:30pm, or via email, well before the event, parks often fill up months in advance so get in quick to avoid missing out.
Make sure you have the registration number of the vehicle you will be bringing handy, as well as a contact phone number and email address.
If all the arena’s mobility parks are fully allocated, the closest paid mobility parking is at the privately owned Arena Carpark on Tapora Street.
Drop-Off Areas
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The designated drop-off area is on Quay Street by the pedestrian bridge/ramp, which leads directly up to the front plaza at Spark Arena. This drop-off point is approximately 500 metres up Quay St from the Quay St/Tamaki Drive intersection.
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On some occasions, it may be possible for those displaying a valid mobility permit to use a drop-off and collection only zone at the front of the Arena on Mahuhu Cres. However, please contact the arena directly to confirm prior to your event, as this is subject to road closures on the day of show, depending on the size of crowd we are expecting.
Hidden Disabilities Sunflower
Spark Arena supports the Hidden Disabilities Sunflower program.
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For information, assistance or to collect a lanyard please enter through Entry B, the arena's designated mobility entrance this is to the right of the Box Office. Once inside, head to internal cloaking on the left.
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For more information visit Hidden Disabilities Sunflower Program.
Sensory and Quiet Rooms
Spark Arena’s quiet space is available on a show-by-show basis. If you would like to know whether this is available for your event, please feel free to ask one of the venues friendly security staff members when you arrive for your event – alternatively, you can get in touch with the venue via info@sparkarena.co.nz the week of the show for clarification.
If you have any accessibility requirements or require further information, please contact the venue directly by emailing info@sparkarena.co.nz
Hearing Assistance
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Spark Arena’s main bowl is equipped with a hearing assistance system; this is an FM transmission to a headset that can be pre booked. These must be requested in advance of the show prior to the event day and upon production approval.
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This system was originally installed to enhance the sound for conferences and predominantly speaking events – it is less effective for concerts.
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To request a hearing device, please email info@sparkarena.co.nz. Providing it is approved by production, your headset will be available to collect from the Internal Cloaking desk inside Entry B once the public doors open.